Disclaimer

Not veterinary advice

Scan by Dial A Vet is an AI-powered pet skin-intelligence platform. Outputs — including vector scores, the 14-vector breakdown, and the full report — are statistical projections derived from imagery and self-reported inputs. They are intended for informational and educational purposes only and do not constitute veterinary advice, diagnosis, treatment, or a substitute for professional clinical care from a licensed veterinarian.

Always seek the advice of a licensed veterinarian with any questions you may have regarding your pet's health, including but not limited to skin lesions, persistent redness, hair loss, lumps, sores that do not heal, or any symptom you find concerning. Never disregard professional veterinary advice or delay seeking it because of something you read in your Scan by Dial A Vet report. If your pet is in distress, contact Dial A Vet or your local emergency animal hospital immediately.

Results vary

A pet's skin and coat respond to breed, genetics, age, diet, parasites, allergens, climate and grooming. Reported outcomes are individual and are not a guarantee of future results. Any product, supplement, or topical treatment may cause side effects. Introduce new products gradually and discontinue use if irritation persists, and consult your veterinarian first.

Imaging limitations

Lighting, camera quality, fur length, dirt, moisture, post-processing filters, and angle can materially change a Scan by Dial A Vet assessment. The Service performs best with neutral lighting and a clear, in-focus, unfiltered capture of the affected area. Confidence intervals are surfaced with every result and should be considered alongside the point estimate.

Vet consult

The full report is generated by AI, not by a veterinarian. The optional vet consult connects you with a licensed Dial A Vet veterinarian for a professional opinion. The AI report does not replace that consultation or an in-person examination.

No clinical, regulatory, or insurance use

Scan by Dial A Vet outputs must not be used as the basis for clinical decision-making, insurance underwriting, or any other consequential decision about an animal. The Service is not a regulated veterinary medical device under the TGA/APVMA (Australia), FDA (US), or any equivalent authority.

Contact

Questions about this disclaimer? Email support@dialavet.com.au.