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Terms of Service

Last updated · June 2, 2026

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "your") and DialaVet ("DialaVet", "we", "us", "our") and govern your access to and use of the DialaVet website, applications, and pet wellness scanning service (collectively, the "Service"). By accessing, creating an account, uploading content, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Disclaimer, each incorporated by reference. If you do not agree, you must not use the Service.

PLEASE READ SECTIONS 6 (NO VETERINARY ADVICE), 7 (ASSUMPTION OF RISK & RELEASE), 11 (DISCLAIMERS), 12 (LIMITATION OF LIABILITY), 13 (INDEMNITY), AND 16 (BINDING ARBITRATION & CLASS ACTION WAIVER) CAREFULLY. THEY LIMIT OUR LIABILITY, REQUIRE INDIVIDUAL ARBITRATION OF DISPUTES, AND WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

1. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. You represent and warrant that you are the lawful owner or authorised carer of any animal you submit to the Service, and that you have all rights necessary to upload the content you provide. If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

2. The Service

DialaVet provides an artificial-intelligence assisted, informational pet wellness scanning tool. Using photographs and self-reported information you supply, the Service generates general, statistical, non-diagnostic observations and educational wellness information about your pet. The Service is provided for general informational and educational purposes only.

The Service is NOT a veterinary service, NOT a medical device, and does NOT provide veterinary diagnosis, treatment, prognosis, or a substitute for in-person examination by a licensed veterinarian. No output of the Service should be relied upon as veterinary advice. We do not guarantee the accuracy, completeness, reliability, or fitness for any purpose of any output.

3. Nature of AI outputs

You acknowledge and agree that the Service relies on machine-learning models that produce probabilistic estimates, not facts. Outputs:

  • may be incomplete, inaccurate, outdated, or wrong;
  • may fail to detect serious or even life-threatening conditions;
  • may identify issues that do not in fact exist (false positives);
  • are materially affected by photo quality, lighting, angle, focus, breed, coat, and the accuracy of the information you provide; and
  • are not reviewed by a licensed veterinarian before delivery to you.

You are solely responsible for evaluating, and bear all risk arising from your use of, any output of the Service.

4. Your account & content

  • You are responsible for safeguarding your account credentials and all activity under your account.
  • You retain ownership of the photographs and inputs you upload ("Your Content").
  • You grant DialaVet a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable licence to host, store, reproduce, modify, create derivative works from, and use Your Content, including in de-identified and anonymised form, to operate, develop, train, and improve the Service and our models, and for research and analytics, as further described in our Privacy Policy.
  • You warrant that you have all rights necessary to grant this licence and that Your Content does not infringe any third-party right or any law.
  • You will not upload content depicting a person, or an animal owned by another person, without all necessary consents.

5. Acceptable use

You agree not to, and not to permit any third party to:

  • use the Service to make veterinary, medical, diagnostic, breeding, insurance, employment, or other consequential decisions;
  • reverse engineer, decompile, scrape, data-mine, or attempt to extract our models, source code, or training data;
  • upload unlawful, deceptive, harmful, infringing, or non-consensual content;
  • use the Service to build, train, or benchmark a competing product or model;
  • resell, sublicense, or commercially exploit the Service or its outputs without our written consent;
  • introduce malware, or interfere with, overload, or disrupt the integrity or security of the Service;
  • misrepresent any output of the Service as veterinary advice or as having been produced or reviewed by a veterinarian.

6. No veterinary advice; emergencies

The Service does not create a veterinarian-client-patient relationship. Nothing in the Service is a substitute for professional veterinary judgement. You must always consult a licensed veterinarian regarding the health of your animal and must never disregard or delay seeking professional veterinary advice because of anything provided by the Service.

IF YOUR ANIMAL IS INJURED, IN DISTRESS, OR YOU SUSPECT AN EMERGENCY, STOP USING THE SERVICE AND CONTACT A VETERINARIAN OR EMERGENCY ANIMAL HOSPITAL IMMEDIATELY.

7. Assumption of risk, waiver & release

You knowingly and voluntarily assume all risks associated with your use of the Service and with any action or inaction you take in reliance on its outputs, including risks to the health, welfare, and life of your animal. To the maximum extent permitted by law, you, on behalf of yourself and your heirs, successors, and assigns, irrevocably release, waive, and discharge DialaVet and its officers, directors, employees, contractors, suppliers, and affiliates (the "Released Parties") from any and all claims, demands, damages, costs, and liabilities of every kind, whether known or unknown, arising out of or relating to the Service, the outputs, or any decision made in reliance on them.

8. Purchases, subscriptions & refunds

Paid plans and one-off purchases are billed through our third-party payment processor. Subscriptions renew automatically at the then-current price until cancelled. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period. Except where a non-excludable legal right applies, all fees are non-refundable and all sales are final. You authorise us and our processor to charge your payment method for all applicable fees and taxes.

9. Third-party services

The Service may rely on or link to third-party services, models, and content. We do not control and are not responsible for third-party services, and your use of them is governed by their own terms. The Released Parties have no liability arising from third-party services.

10. Intellectual property

The Service, including all software, AI models, designs, text, graphics, trademarks, brand elements, and the underlying frameworks, is owned by DialaVet and protected by applicable intellectual-property laws. We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. All rights not expressly granted are reserved. You may not use our name, logos, or branding without our prior written consent.

11. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RELEASED PARTIES DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, RELIABLE, ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT OUTPUTS WILL DETECT ANY CONDITION OR MEET YOUR EXPECTATIONS. THE SERVICE DOES NOT PROVIDE VETERINARY OR MEDICAL ADVICE. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our liability is limited to the minimum extent permitted by law.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE RELEASED PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR FOR ANY INJURY TO, ILLNESS OF, OR DEATH OF ANY ANIMAL, OR ANY VETERINARY OR OTHER COSTS, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RELEASED PARTIES' TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) AUD $50. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including certain rights under the Australian Consumer Law; where such rights apply and cannot be excluded, our liability is limited, at our option, to re-supplying the Service or paying the cost of re-supply, to the extent permitted by law.

13. Indemnity

You agree to defend, indemnify, and hold harmless the Released Parties from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Your Content; (b) your use of the Service or its outputs; (c) any decision, action, or inaction you take affecting any animal; (d) your breach of these Terms or any law; or (e) your violation of any third-party right.

14. Termination

We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, for any reason, including suspected breach of these Terms. You may stop using the Service at any time. Upon termination your licence to use the Service ends. Sections that by their nature should survive termination — including Sections 4, 7, 10–13, and 16 — will survive.

15. Changes to the Service or Terms

We may modify, suspend, or discontinue any part of the Service at any time. We may update these Terms from time to time; the "updated" date above reflects the latest version. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

16. Dispute resolution; arbitration & class action waiver

Except where prohibited by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, rather than in court, save that either party may bring an individual claim in a small-claims tribunal or seek injunctive relief for misuse of intellectual property. YOU AND DIALAVET EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Any claim must be brought within one (1) year after it arises, or it is permanently barred, to the extent permitted by law. Nothing in this section affects rights that cannot lawfully be waived, including non-excludable consumer rights.

17. Governing law & jurisdiction

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-law principles. Subject to Section 16, the courts of New South Wales, Australia have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

18. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, outages, network or infrastructure failures, labour disputes, or governmental action.

19. General

These Terms, together with the Privacy Policy and Disclaimer, are the entire agreement between you and DialaVet regarding the Service and supersede all prior agreements. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in full force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely. There are no third-party beneficiaries except the Released Parties.

20. Contact

DialaVet · support@dialavet.com.au